I lead enterprise technology by connecting strategy, systems, and secure automation.

Leading enterprise applications, SaaS operations, AI governance, automation, security, cloud infrastructure, and multi-office networks as one connected technology strategy.

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Formal résumé

ROLE

Senior IT Manager

FOCUS

Enterprise apps, AI, infrastructure

APPROACH

Strategy, automation, governance

02 / EXPERIENCE

Systems, apps, and scale.

Leadership across enterprise applications, SaaS operations, internal app development, AI governance, infrastructure, cybersecurity, and service delivery.

IMPACT

Reduced IT costs by $200K annually, cut Mac deployment time by 70%, and built support operations serving multiple sites across the US.

CURRENT ROLE

MAR 2020—PRESENT

Senior IT Manager

Private Medical · San Francisco, CA

Lead IT strategy, application ownership, and operations across a $1.2M budget and platforms including Salesforce, MuleSoft, AWS, and Google Cloud. Build internal apps and secure cloud automations, govern organizational AI adoption, and enable employees to use compliant tools that search across enterprise systems including Salesforce, Atlassian, and Google Workspace. Reduced annual IT costs by $200K while strengthening Zero-Trust access and data integrations.

AI Governance

Enterprise Apps

Security

OPERATIONS & SUPPORT

SEP 2019—MAR 2020

Operations and Technology Support Specialist

Facebook · San Francisco Bay Area

Led a team handling more than 100 monthly law-enforcement subpoena requests while maintaining legal and regulatory compliance. Partnered with engineering teams in Singapore and Dublin to improve internal tools, trained contract workers across global offices, and optimized workflows for legal requests and cross-department collaboration.

TECHNICAL FOUNDATION

OCT 2017—SEP 2019

Enterprise Support Technician

Facebook · Menlo Park, CA

Managed provisioning and troubleshooting across macOS, Windows, and Linux for a 15,000-employee campus, resolving more than 300 daily support interactions. Collaborated with Software Engineering on new tools, documented provisioning and support procedures, and delivered technical training that improved onboarding and productivity.

03 / SELECTED PROJECTS

Automation built for real operations.

Selected systems that connect enterprise platforms, reduce manual work, and help teams respond with better information.

CASE STUDY 01

Salesforce to Google Workspace contact sync

Designed and built a Salesforce application that connected to the Contacts object, sent contact data through Google Cloud, and used Google APIs to synchronize it with the Google Workspace Directory. The workflow gave employees current company contacts directly in Gmail for faster, more reliable email lookup.

Created the end-to-end integration across Salesforce, Google Cloud, and Google Workspace, including the application workflow and API-based directory synchronization.

ROLE

Solution architect & builder

PLATFORMS

Salesforce · Google Cloud · Google APIs

OUTCOME

Current contacts available in Google Workspace

CASE STUDY 02

Fax-to-EHR intake automation

Conceived a HIPAA-conscious workflow using RingCentral APIs, Salesforce, and AWS Bedrock to ingest faxes, parse member information into Salesforce profiles, and route structured data into the EHR. Partnered with an engineer to take the original concept through production.

HEALTHCARE AUTOMATION

CONCEPT → PRODUCTION

CASE STUDY 03

IT operations Slackbot suite

Built Slack bots that connected Snipe-IT, Meraki, and MDM workflows to the IT team. Automated inventory check-in and checkout alerts, monitored network changes and outages across seven offices, and enabled technicians to handle lockouts, retrieve recovery keys, and start remote support sessions directly from Slack.

IT OPERATIONS AUTOMATION

7 OFFICES MONITORED